Designs, develops and troubleshoots software programs for computer based systems.

Designs, develops and troubleshoots software programs for computer based systems.

Responsible for driving customer experience improvements by leading teams, projects, and programs focused on service quality, coaching and performance monitoring. This role oversees quality auditors and coaches to ensure customer interactions meet high service and accuracy standards and align with business objectives. The ideal candidate is a strategic leader with a strong coaching mindset, committed to enhancing customer satisfaction and operational excellence

Designs, develops and troubleshoots software programs for computer based systems.

Under supervision, administers Benetrac's electronic data transfer processes which connects the clients private information to their various trading partners via BeneTrac's EDI tools.

In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

Delivers HR Services HR components and makes recommendations to clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Manages client activities and on-site visits to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Responsible for both ASO and PEO clients.

Designs, develops and troubleshoots basic software programs for computer based systems.

Uses independent judgment to maintain the continuous resume flow for the recruiting and selection of highly qualified employees for assigned areas.

This is a full-time on-site role for an Organizational Readiness Project Coordinator, located in Bengaluru. The coordinator will be responsible to drive organizational readiness and workforce transformation in alignment with our rapidly evolving customer service operations. This role is instrumental in building a future-ready workforce, enabling large-scale change management, and aligning people, processes, and technology for scalable growth and operational excellence.

As an Automation Test Engineer II, you will design, develop, execute and maintain automated test scripts. You will utilize test tools to create automated test suites that are robust, performant and reusable, enabling your Agile team to deliver high-quality releases more efficiently. As an Agile team member, you will collaborate closely with development, product and other cross-functional groups to deliver high-quality products.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Manages a team of Developers working in an Agile Development environment. Develops their staff to meet department strategic resource needs. Coordinates activities of multiple projects within Enterprise Development and participates as a servant leader to the agile development teams in the department.

Manages a team of Developers working in an Agile Development environment. Develops their staff to meet department strategic resource needs. Coordinates activities of multiple projects within Enterprise Development and participates as a servant leader to the agile development teams in the department.

Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and employee productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit(s) to identify, develop and implement strategies, learning programs and technologies to prepare employees to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required.

Manages a team of Developers working in an Agile Development environment. Develops their staff to meet department strategic resource needs. Coordinates activities of multiple projects within Enterprise Development and participates as a servant leader to the agile development teams in the department.

Global Services Tax Analyst is responsible for processing tax changes, corrections, and adjustments at the company and employee level for U.S. payroll accounts. This includes manually calculating compensation and taxes at the federal, state, and local levels, ensuring compliance with payroll tax regulations. The Tax Analyst will also play a critical role in reviewing payroll runs associated with manual adjustments, and the processing of associated voids and reissues of payroll. The ideal candidate will have a strong understanding of U.S. payroll tax laws, experience in tax reconciliation, and the ability to work efficiently in a fast-paced environment.

Network subject matter expert who helps define the scope of projects and can lead the design, implementation and support of complex, enterprise-wide network solutions including: network infrastructure, related applications, and 2,000+ global end point assets.

Coordinates and tracks operating risk identification, assessment, and mitigation measures. Independently analyzes and implements error prevention tactics to drive down exposure. Develops and presents risk-related activities and training for different audiences within the entire organization to ensure continuous and consistent operational risk awareness and management practices. Assists the Business Continuity Manager and Lead with establishing, planning, coordinating, maintaining, and testing business continuity plans across Global lines of business. The Analyst will play a critical role in the company's plan for the continuity of operations.

Provides management of ongoing business programs critical for Paychex success. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics.

Designs, develops and troubleshoots software programs for computer based systems.

Designs, develops and troubleshoots software programs for computer based systems.

The Sr Manager of Global Services provides strategic direction and oversees a multifaceted team responsible for audit, data entry, reception, global administrative operations, project support, and centralized office services. This role is accountable for driving operational efficiency, service excellence, and process standardization across the Global Services function. This senior leader will work closely with executives, internal clients, and key stakeholders to ensure high-impact service delivery aligned with organizational goals, championing a culture of continuous improvement and operational innovation.

Serves as a development partner to assigned business units as a member of the Leadership & Organizational Development team. Accountable for identifying, developing, and implementing strategies, programs, and technologies that best develop and prepare leaders and teams to achieve business results. Determines methods to evaluate solution effectiveness/impact, and reports progress to stakeholders.

Source, extract, and manipulate large data sets to serve Machine Learning and Artificial Intelligence needs of Paychex Insurance Agency.

Responsible for developing data integration processes to support Paychex data initiatives aimed at assuring accuracy and consistency of critical business data across Paychex systems. Requires depth and breadth of experience in data and database technologies including proficient SQL and software development. Provides technical support during critical and non-critical business hours.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed.