Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Delivers HR Services HR components and makes recommendations to clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Manages client activities and on-site visits to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Responsible for both ASO and PEO clients.

• Develops and maintains working knowledge of all HR Services components.
• Performs client visits to introduce new products, services, and technologies to clients.
• Promotes HR Services products and services to fulfill ongoing client requests.
• Follows through on requests from clients, corporate, and HR Services Area Manager.
• Gathers and maintains client service data in the HR Services database.
• Acts as liaison with branch, region, and Corporate offices to facilitate resolution of client issues regarding benefits, payroll, human resources, and safety.
• Recommends, coordinates, and delivers training seminars for clients and their employees.
• Builds strong client relationships and provides quality service in an effort to retain client base.
• Delivers presentations that meet high quality standards.
• Works with HR Services HR Consultant to develop appropriate strategies for clients regarding employee relations, disciplinary action, operations, and performance issues.
• Assists clients with resolution of employee issues pertaining to leaves of absence, workers’ compensation, and disability accommodations.
• Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance.
• Facilitates Annual Enrollment meetings for ASO clients.
• Conducts orientations and Annual Enrollment meetings for PEO clients. Understands details of benefit and insurance plans related to the PEO co-employer relationship.
• Advises the client on issues regarding Section 125, healthcare, and retirement plans with assistance from other areas within the HRS division.
• Partners with Sales and Operations to ensure client satisfaction. Conducts initial Service Assessment to determine client needs.

• Graduation/Post graduation in Business Administration.
• 4 – 8 years of experience in HR operations, preferably in corporate environment.
• Should have very good experience in onboarding, offboarding, documentation process.
• Should have experience in policy creation/implementation.
• Should have excellent communication skills.
• Should have interpersonal skills.
• Experience in HRIS implementation will be an added advantage.

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.