Ensures quality and reduces risk by 100% inspection of Direct Deposit client employee requests or change. Audits Direct Deposit requests as prescribed in our standard SOP according to company guidelines and risk/compliance requirements. Provides clear and specific feedback to Payroll Specialists or Data Entry specialists for any Direct Deposit request issues or audit failures. Responsible for following up on findings to ensure that Direct Deposit issues are remediated once found.

Global Services Tax Analyst is responsible for processing tax changes, corrections, and adjustments at the company and employee level for U.S. payroll accounts. This includes manually calculating compensation and taxes at the federal, state, and local levels, ensuring compliance with payroll tax regulations. The Tax Analyst will also play a critical role in reviewing payroll runs associated with manual adjustments, and the processing of associated voids and reissues of payroll. The ideal candidate will have a strong understanding of U.S. payroll tax laws, experience in tax reconciliation, and the ability to work efficiently in a fast-paced environment.

Network subject matter expert who helps define the scope of projects and can lead the design, implementation and support of complex, enterprise-wide network solutions including: network infrastructure, related applications, and 2,000+ global end point assets.

Coordinates and tracks operating risk identification, assessment, and mitigation measures. Independently analyzes and implements error prevention tactics to drive down exposure. Develops and presents risk-related activities and training for different audiences within the entire organization to ensure continuous and consistent operational risk awareness and management practices. Assists the Business Continuity Manager and Lead with establishing, planning, coordinating, maintaining, and testing business continuity plans across Global lines of business. The Analyst will play a critical role in the company's plan for the continuity of operations.

Provides management of ongoing business programs critical for Paychex success. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics.

Designs, develops and troubleshoots software programs for computer based systems.

Designs, develops and troubleshoots software programs for computer based systems.

Designs, develops and troubleshoots software programs for computer based systems.

Directly supervise and oversee the work of Back Office Operations staff to ensure timely and accurate execution of support functions to allow management and front-line staff to focus on quality service and business objectives.  Functional areas include data entry, data control, audit and quality assurance.

The Operations Manager is a strategic and dynamic leader responsible for overseeing the operations of a large department to ensure efficiency, productivity, and alignment with organizational objectives. This role requires managing over 100 frontline employees and directly supervising a team of 3 to 4 Direct reports and Process Leads. With a focus on operational excellence, team development, and strategic alignment, the Operations Manager drives initiatives that promote growth, enhance performance, and foster a collaborative, high-performing team culture.

The Sr Manager of Global Services provides strategic direction and oversees a multifaceted team responsible for audit, data entry, reception, global administrative operations, project support, and centralized office services. This role is accountable for driving operational efficiency, service excellence, and process standardization across the Global Services function. This senior leader will work closely with executives, internal clients, and key stakeholders to ensure high-impact service delivery aligned with organizational goals, championing a culture of continuous improvement and operational innovation.

Serves as a development partner to assigned business units as a member of the Leadership & Organizational Development team. Accountable for identifying, developing, and implementing strategies, programs, and technologies that best develop and prepare leaders and teams to achieve business results. Determines methods to evaluate solution effectiveness/impact, and reports progress to stakeholders.

Source, extract, and manipulate large data sets to serve Machine Learning and Artificial Intelligence needs of Paychex Insurance Agency.

Provides technical direction. Validates requirements, performs analysis and design for system improvements and new applications. Represents department by leading work and providing guidance to others.

As an Automation Test Engineer II, you will design, develop, execute and maintain automated test scripts. You will utilize test tools to create automated test suites that are robust, performant and reusable, enabling your Agile team to deliver high-quality releases more efficiently. As an Agile team member, you will collaborate closely with development, product and other cross-functional groups to deliver high-quality products.

Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed.