Designs, develops and troubleshoots software programs for computer based systems.

Designs, develops and troubleshoots software programs for computer based systems.

Ensures quality and reduces risk by 100% inspection of Direct Deposit client employee requests or change. Audits Direct Deposit requests as prescribed in our standard SOP according to company guidelines and risk/compliance requirements. Provides clear and specific feedback to Payroll Specialists or Data Entry specialists for any Direct Deposit request issues or audit failures. Responsible for following up on findings to ensure that Direct Deposit issues are remediated once found.

The Supplier Relationship Manager is responsible for establishing and managing relationships with qualified suppliers and monitoring supplier performance. Partners with internal cross-functional teams to establish and maintain relationships with suppliers to ensure Paychex operates in a strategic and goal-oriented manner. Responsible for the oversight, management, and reporting of supply chain risk activities. Works with key internal stockholders to develop and execute risk mitigation strategies throughout the supply chain.

Directly supervise and oversee the work of Back Office Operations staff to ensure timely and accurate execution of support functions to allow management and front-line staff to focus on quality service and business objectives.  Functional areas include data entry, data control, audit and quality assurance.

Leads enterprise agile teams by facilitating the agile process, ensuring agile teams are accountable for the success of their project or BAU work effort. Strive to keep the team productive, and take ownership of that productivity by building high performing teams. Has difficult conversations with team members who aren't performing. Looks to constantly improve team's process and motivate the team as much as possible to ensure they are delivering value. Provides visibility into a team's impediments, risks, and any other struggles so adjustments can be made at the program level in order to meet desired results.

Independently gathers and analyzes business and technical needs in order to identify and document requirements for simple to complex projects. Assists in the development of others Requirements analyst. As an independent decision maker, this role also directs the work related to the analysis, development and testing resources associated with one or more agile teams.

The Operations Manager is a strategic and dynamic leader responsible for overseeing the operations of a large department to ensure efficiency, productivity, and alignment with organizational objectives. This role requires managing over 100 frontline employees and directly supervising a team of 3 to 4 Direct reports and Process Leads. With a focus on operational excellence, team development, and strategic alignment, the Operations Manager drives initiatives that promote growth, enhance performance, and foster a collaborative, high-performing team culture.

The Senior Compensation Analyst will play a crucial role in designing, implementing, and managing our organization's compensation programs. The ideal candidate will lead the design and implementation of job architecture framework, including job leveling, career paths, and internal equity assessments. Including responsibility for analyzing market trends, designing and evaluating compensation structures, and providing valuable insights to help attract, retain, and motivate our employees. Works collaboratively with key stakeholders, including HR, finance, and business leaders, to ensure that our compensation strategy aligns with the company's goals and objectives.

Responsible for developing robust, performant, monitored, and scalable data integration solutions to support Paychex business automation initiatives aimed at assuring accuracy and consistency of critical business data across Paychex business systems. Applies knowledge and skill in the specification, design, creation, maintenance, and support of integrations using selected iPaaS and surrounding technologies. Provides technical support during critical and non-critical business hours.

At Paychex, our cloud-based infrastructure solutions continue to grow and modernize as we expand our hybrid on-premises and cloud footprint. Candidates will be responsible for troubleshooting, building, configuring, and maintaining cloud technologies and platforms for all major cloud providers. They will create, maintain, and provide a cloud infrastructure framework inheriting business and operational standards, provide technical support during critical and non-critical business hours, and proactively identify and automate resolution to availability and performance failures throughout the environments. This position will expose the candidate to all server based operating systems (Linux, Windows) and cloud platforms including AWS, Azure, and GCP. It will require the...

As a Business systems analyst, liaison among Stakeholders, Business Unit Owners, Management, across involvedIT and Hosting Partner to provide strategic guidance, leadership, and coordination for System related efforts, including upgrades and new implementations that enable Paychex Teams to achieve their goals. Ensures the integrity, maintenance and security of the Corporate Applications and makes recommendations in areas that require a high level of competency.

As a Business systems analyst, liaison among Stakeholders, Business Unit Owners, Management, across involvedIT and Hosting Partner to provide strategic guidance, leadership, and coordination for System related efforts, including upgrades and new implementations that enable Paychex Teams to achieve their goals. Ensures the integrity,...

As a Business systems analyst, liaison among Stakeholders, Business Unit Owners, Management, across involvedIT and Hosting Partner to provide strategic guidance, leadership, and coordination for System related efforts, including upgrades and new implementations that enable Paychex Teams to achieve their goals. Ensures the integrity,...

Source, extract, and manipulate large data sets to serve Machine Learning and Artificial Intelligence needs of Paychex Insurance Agency.

Responsible for developing data integration processes to support Paychex data initiatives aimed at assuring accuracy and consistency of critical business data across Paychex systems. Requires depth and breadth of experience in data and database technologies including proficient SQL and software development. Provides technical support during critical and non-critical business hours.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Responsible for developing, administering & facilitating strategic service learning & development programs that drive new hire retention and productivity to meet business unit metrics, as well as company goals and objectives. Able to execute learning & development programs on complex product sets across multiple business units at all levels of service and service leadership. Works as a strategic partner within the business unit to identify, develop and implement strategies, learning programs and technologies to prepare service employees to meet business unit metrics and growth strategies. Collaborates directly with service leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and...

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Provides technical direction. Validates requirements, performs analysis and design for system improvements and new applications. Represents department by leading work and providing guidance to others.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Interested in DevOps, CI/CD and having fun at work? Paychex India is looking for highly motivated, self-starting individual that can apply software development techniques and modern programming to help drive integration and automation in the SDLC. Our objective is to enable our customers to deliver their changes to the market faster with quality through our build and deployment platform.

Responsible for independently providing strategic insight and decision support to enhance multiple aspects of business operations, including customer service delivery, expense controls, profitability, and overall performance. Works collaboratively with business units and internal team partners to identify critical information needs, advise on data availability, and create regular reports that empower business leaders to effectively manage their responsibilities. This role requires strong analytical and communication abilities to drive informed decision-making and strategic planning. The individual must possess the capability to work autonomously and make independent decisions.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Designs, develops and troubleshoots basic software programs for computer based systems.

Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and employee productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit(s) to identify, develop and implement strategies, learning programs and technologies to prepare employees to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required.

Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed.

Global Services Workforce Management Supervisor will directly supervise and oversee team in scheduling & forecasting, quality assurance, call routing, service level management, real time management and business continuity. Ensure consistency of processes, optimization of systems and achievement of performance metrics. This role will collaboratively work with stakeholders to ensure overall client experience is maintained and improved where needed.