Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Responsible for independently providing strategic insight and decision support to enhance multiple aspects of business operations, including customer service delivery, expense controls, profitability, and overall performance. Works collaboratively with business units and internal team partners to identify critical information needs, advise on data availability, and create regular reports that empower business leaders to manage their responsibilities effectively. This role requires strong analytical and communication abilities to drive informed decision-making and strategic planning. The individual must possess the capability to work autonomously and make independent decisions.

Conducts regular and ad-hoc analyses for tactical daily operations, key project initiatives, and strategies while working independently, including identifying and comprehending critical issues, employing strong analytical thinking, conducting quantitative analysis, and drawing conclusions based on analysis and research. In addition, it necessitates a deep understanding of the business and its processes. It fosters collaborative working relationships with all business partners to ensure optimal utilization of team services for departmental needs.

Independently collaborates with diverse corporate departments to autonomously acquire and monitor data accuracy. Takes initiative to propose recommendations for improving the presentation and usefulness of data.

Independently develops and sustains reports, dashboards, and key indicators utilized by the leadership team for tracking essential metrics, such as client survey data, client loss analyses, and operations processing. These data-driven insights enable the leadership team to comprehensively assess the business's performance and make informed decisions continuously.

Acts as an intermediary between Operations, Sales, and various stakeholders from business units to facilitate identifying, defining, analyzing, communicating, and validating requirements for modifying existing business processes, policies, technology, and information systems to address business challenges. Offers stakeholders recommendations on optimal and efficient approaches to meet project objectives.

Identifies and improves business processes through analysis and recommendations to maximize departmental efficiency. Analyzes and maps current processes and potential future states to improve operating efficiencies.

Collaborates with IT, Operations, Service, and Product Management to coordinate interdependencies and resolve issues.

• Bachelor's Degree - Required
• 2 years of experience in Technical experience with data and reporting concept/tools and proven capability to problem-solve using quantitative and analytical skills.

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.