Conducts regular and ad-hoc analyses for tactical daily operations, key project initiatives, and strategies while working independently, including identifying and comprehending critical issues, employing strong analytical thinking, conducting quantitative analysis, and drawing conclusions based on analysis and research. In addition, it necessitates a deep understanding of the business and its processes. It fosters collaborative working relationships with all business partners to ensure optimal utilization of team services for departmental needs.
Independently collaborates with diverse corporate departments to autonomously acquire and monitor data accuracy. Takes initiative to propose recommendations for improving the presentation and usefulness of data.
Independently develops and sustains reports, dashboards, and key indicators utilized by the leadership team for tracking essential metrics, such as client survey data, client loss analyses, and operations processing. These data-driven insights enable the leadership team to comprehensively assess the business's performance and make informed decisions continuously.
Acts as an intermediary between Operations, Sales, and various stakeholders from business units to facilitate identifying, defining, analyzing, communicating, and validating requirements for modifying existing business processes, policies, technology, and information systems to address business challenges. Offers stakeholders recommendations on optimal and efficient approaches to meet project objectives.
Identifies and improves business processes through analysis and recommendations to maximize departmental efficiency. Analyzes and maps current processes and potential future states to improve operating efficiencies.
Collaborates with IT, Operations, Service, and Product Management to coordinate interdependencies and resolve issues.