Paychex

Business Program Manager - Service

Job Locations IN-Bengaluru
ID
2025-32363
Category
Project and Program Management
Position Type
Full-Time
Shift
Third
Work Location Type
Onsite

About Us

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Provides management of ongoing business programs critical for Paychex success. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics.

Responsibilities

  • Lead programs with Paychex partners to improve business results with a focus on increased productivity and decreased expenses. Implement best practices, standards, and metrics across the organization to improve the consistency of results.
  • Coordinate and lead post event analysis with affected teams to capture details of success, opportunity and exposure to drive improvement and client satisfaction in the program’s area(s) of focus.
  • Continued focus on the program to drive improved procedures and focus on building the culture around the program. Implement and maintain a metrics system that reflects the area measured.
  • Maintain and grow revenue and reduce expenses in the focused area.
  • Ensure continued coordination and communication of program. Identify underutilized program opportunities in both products and service and implement innovative strategies to drive increased activities in these areas.
  • Establishes strong, collaborative relationships with key internal and external stakeholders to strategically develop, implement and optimize supplier management processes, tools, and policies to achieve performance objectives and mitigate risk.
  • Determines and leads supplier ongoing monitoring plan with cross-functional teams with focus on business reviews, issue management reviews, performance score carding, contract management reviews, risk management reviews, etc.
  •  Identifies and tracks industry trends relating to supplier programs, financial and/or compliance risks, program issues that are impacting supplier services from achieving performance goals and present resolution and improvement opportunities.
  •  Mitigates supply chain risk through supplier qualification, development, and alternatives.
  •  Develops, prepares and communicates supplier performance metrics, evaluation criteria, and scorecard results.
  • Prepares and executes bid packages utilizing Request for Information (RFI), Request for Proposal (RFP), Request for Quote (RFQ), etc. to meet criteria of pricing, quality, quantity, availability, and delivery dates.

Qualifications

 

  • Bachelor’s degree in business - Preferred
  • Project management experience or certifications a plus. Excellent group facilitation skills – real experience with groups implementing multiple initiatives preferred. .
  • 8 years of experience in Related Field
  • Excellent collaboration and team building skills.
  • Strong verbal communication and listening skills.
  • Ability to influence internal and/or external constituents.
  • Ability to analyze and interpret financial data.
  • Effective negotiation skills.

Live the Paychex Values

  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

Equal Opportunity Employer

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

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