Paychex

Supervisor, Global Services I - ENS

Job Locations IN-Bengaluru
ID
2025-31839
Category
Information Technology
Position Type
Full-Time
Shift
Third
Work Location Type
Onsite

About

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Responsibilities

  • Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.

  • Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs.

  • Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service.

  • Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit.
  • Qualifications

    • H.S. Diploma - Required
    • 2 years of experience in Office setting with increasing responsiblity.

    • 2 years of experience in Customer Service.

    • 2 years of experience in Prior leadership experience.

    • 1 year of experience in Expected all training and demonstrate knowledge of the team queues and the actual work.
    • Strong verbal communication and listening skills.

    • Demonstrates analytical skills.

    • Demonstrates problem solving skills.

    • Effective interpersonal skills.

    • Demonstrates written communication skills.

    • Promotes information sharing.

    • Excellent collaboration and team building skills.

    • Ability to lead/manage others.

    Live the Paychex Values

    • Act with uncompromising integrity.
    • Provide outstanding service and build trusted relationships.
    • Drive innovation in our products and services and continually improve our processes.
    • Work in partnership and support each other.
    • Be personally accountable and deliver on commitments.
    • Treat each other with respect and dignity.

    What's in it for you?

    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

    Equal Opportunity Employer

    Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

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