Establish and implement a strategic vision for Global Services that aligns with the organization’s overall objectives and fosters a culture of service excellence.
Drive the development and execution of high-impact strategies, programs, and operational initiatives to optimize internal support experiences and enable organizational growth.
Collaborate with senior leadership to ensure alignment between Global Services operations and broader business goals, providing strategic insights and recommendations.
Cultivate and maintain robust relationships with senior internal stakeholders and cross-functional leaders, acting as a strategic advisor to understand and address complex client needs.
Oversee service delivery standards and proactively address issues, ensuring effective communication and alignment with organizational priorities.
Champion a client-centric approach across the team, focusing on delivering superior service and anticipating future needs.
Build, develop, and lead a high-performing, multi-disciplinary team that delivers across diverse functions, promoting a culture of accountability, innovation, and high service standards.
Drive a proactive talent management strategy, focusing on recruitment, development, and retention of top talent to support current and future organizational needs.
Champion career development programs, mentorship, and ongoing training to cultivate a well-rounded, skilled team capable of meeting the demands of a dynamic environment.
Lead performance management processes, including setting strategic objectives, conducting ongoing feedback, and driving evaluations that support individual and team growth.
Partner with HR and senior leaders to address performance management needs, fostering a culture of accountability and high standards.
Create an inclusive and supportive work environment that promotes high engagement, motivation, and alignment with organizational values.
Evaluate and continuously improve Global Services processes, identifying opportunities for increased efficiency, consistency, and operational effectiveness across diverse functions.
Lead initiatives to implement best practices and standardized processes that drive operational excellence, enhance service delivery, and foster consistency across audit, project, and reception services.
Collaborate with Global Services Supervisors and cross-functional leaders to address and resolve inefficiencies, applying industry best practices and innovative solutions.
Engage in cross-functional initiatives and organizational projects to support strategic goals, collaborating with executive leaders to drive transformative results.
Provide thought leadership and represent the Global Services function on high-impact projects, advocating for improvements that drive organization-wide efficiency and effectiveness.
Undertake additional responsibilities as needed, contributing to the advancement of the organization’s mission and goals.
Other duties as assigned to support the overall function of the organization.