Responsible for designing and developing robust, performant, monitored, and scalable data integration solutions to support Paychex business automation initiatives aimed at assuring accuracy and consistency of critical business data across Paychex business systems. Applies knowledge and skill in the specification, design, creation, maintenance, and support of integrations using selected iPaaS and surrounding technologies. Provides technical support during critical and non-critical business hours.

Provides secretarial/administrative support to the supervisor band or above. Uses business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, minutes, etc. Receives, screens and directs incoming calls, visitors, mail and email. Maintains files, records, calendars and diaries. May arrange business travel, coordinate meeting arrangements, and/or track expenses.

The Sr Manager of Global Services provides strategic direction and oversees a multifaceted team responsible for audit, data entry, reception, global administrative operations, project support, and centralized office services. This role is accountable for driving operational efficiency, service excellence, and process standardization across the Global Services function. This senior leader will work closely with executives, internal clients, and key stakeholders to ensure high-impact service delivery aligned with organizational goals, championing a culture of continuous improvement and operational innovation.

Under minimal direction, coordinates and supports system related software for departmental specific applications, including upgrades and implementations. Functions as a Project Lead for system efforts. Ensures the integrity, maintenance and security of the Corporate Applications.

Act as a liaison among Stakeholders, Business Unit Owners, Management, IT and Hosting Partner to provide strategic guidance, leadership and coordination for System related efforts, including upgrades and new implementations that enable Paychex Teams to achieve their goals. Ensures the integrity, maintenance and security of the Corporate Applications and makes recommendations in areas that require a high level of technical competency.

Under minimal direction, coordinates and supports system related software for departmental specific applications, including upgrades and implementations. Functions as a Project Lead for system efforts. Ensures the integrity, maintenance and security of the Corporate Applications.

Serves as a development partner to assigned business units as a member of the Leadership & Organizational Development team. Accountable for identifying, developing, and implementing strategies, programs, and technologies that best develop and prepare leaders and teams to achieve business results. Determines methods to evaluate solution effectiveness/impact, and reports progress to stakeholders.

Source, extract, and manipulate large data sets to serve Machine Learning and Artificial Intelligence needs of Paychex Insurance Agency.

Responsible for developing data integration processes to support Paychex data initiatives aimed at assuring accuracy and consistency of critical business data across Paychex systems. Requires depth and breadth of experience in data and database technologies including proficient SQL and software development. Provides technical support during critical and non-critical business hours.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Responsible for developing, administering & facilitating strategic service learning & development programs that drive new hire retention and productivity to meet business unit metrics, as well as company goals and objectives. Able to execute learning & development programs on complex product sets across multiple business units at all levels of service and service leadership. Works as a strategic partner within the business unit to identify, develop and implement strategies, learning programs and technologies to prepare service employees to meet business unit metrics and growth strategies. Collaborates directly with service leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and...

Acts as the general manager for one or more programs of critical importance to the organization. Accountable for all projects and activities within the scope of the program including roadmap planning, project execution, and cost management. Recommends creative solutions for complex problems. Directly supervise others.

Provides first-level support in multiple products or applications while exemplifying strong proficiency in customer service.

Designs, builds and administers software responsible for product deployment automation. Evaluates, develops, and improves automation tools and processes to streamline the time from development to launch. Communicates the technical direction to, and consults with development and deployment teams in order to implement change.

The Security Identity Management department is responsible for the enforcement of Paychex policies through technical monitoring and auditing with electronic investigation to ensure the protection of Paychex assets including accounts, internal systems, networks and client/employee data. Team members provide the highest level of customer service to our business partners in a timely and professional manner. Identity Management Specialists are expected to handle Identity Management requests and update processes to deliver outstanding customer service while meeting agreed upon SLAs.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Provides technical direction. Validates requirements, performs analysis and design for system improvements and new applications. Represents department by leading work and providing guidance to others.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Manages a team of Developers working in an Agile Development environment. Develops their staff to meet department strategic resource needs. Coordinates activities of multiple projects within Enterprise Development and participates as a servant leader to the agile development teams in the department.

In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Provides first-level support in multiple products or applications while exemplifying strong proficiency in customer service.

Interested in DevOps, CI/CD and having fun at work? Paychex India is looking for highly motivated, self-starting individual that can apply software development techniques and modern programming to help drive integration and automation in the SDLC. Our objective is to enable our customers to deliver their changes to the market faster with quality through our build and deployment platform.

Interested in DevOps, CI/CD and having fun at work? Paychex India is looking for highly motivated, self-starting individual that can apply software development techniques and modern programming to help drive integration and automation in the SDLC. Our objective is to enable our customers to deliver their changes to the market faster with quality through our build and deployment platform.

Responsible for independently providing strategic insight and decision support to enhance multiple aspects of business operations, including customer service delivery, expense controls, profitability, and overall performance. Works collaboratively with business units and internal team partners to identify critical information needs, advise on data availability, and create regular reports that empower business leaders to effectively manage their responsibilities. This role requires strong analytical and communication abilities to drive informed decision-making and strategic planning. The individual must possess the capability to work autonomously and make independent decisions.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

As an Automation Test Engineer II, you will design, develop, execute and maintain automated test scripts. You will utilize test tools to create automated test suites that are robust, performant and reusable, enabling your Agile team to deliver high-quality releases more efficiently. As an Agile team member, you will collaborate closely with development, product and other cross-functional groups to deliver high-quality products.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Designs, develops and troubleshoots basic software programs for computer based systems.

The Global SharePoint Administrator role is responsible for overseeing the design, development, and management of SharePoint across the organization, ensuring their proper functioning, availability, and constant improvement. This role will collaboratively work with stakeholders to understand their requirements, streamline business processes, enhance collaboration and information management capabilities. The individual in this position will ensuring efficient deployment and maintenance of SharePoint on a global scale.

Provides first-level support in multiple products or applications while exemplifying strong proficiency in customer service.

Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and employee productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit(s) to identify, develop and implement strategies, learning programs and technologies to prepare employees to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required.

Designs, develops and troubleshoots basic software programs for computer based systems.

Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed.

Global Services Workforce Management Supervisor will directly supervise and oversee team in scheduling & forecasting, quality assurance, call routing, service level management, real time management and business continuity. Ensure consistency of processes, optimization of systems and achievement of performance metrics. This role will collaboratively work with stakeholders to ensure overall client experience is maintained and improved where needed.

Plans, monitors, and manages internal projects from initiation through completion. Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting, and people management. Ensures project results meet requirements regarding technical quality, reliability, schedule, and cost. Monitors performance and recommends schedule changes, cost adjustments, or resource additions. Requires in-depth knowledge and experience. Solves complex problems and takes a new perspective using existing solutions. Acts as a resource for colleagues with less experience.

Lead a team of employee relations professionals responsible for responding to concerns, workplace policies, procedures and compliance with all company and external requirements. Contribute to productivity, motivation, and morale, while instilling and maintaining our culture and values. Define and implement proactive employee relations strategies and initiatives, lead investigations, and develop rapid response plans as required. In addition, is responsible for the development, implementation and communication of human resources policies and procedures.

Responsible for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to ensure frontline representatives deliver exceptional customer service.