Responsible for strategic planning and execution of quality, training, communication, and partnership initiatives to effectively meet division and company client satisfaction and retention goals, and to retain qualified, satisfied employees. This position will partner closely with US counterparts and will help create and drive and unified quality program.

Senior Associate, Belonging & Engagement to lead initiatives that foster an inclusive, engaging, and collaborative workplace culture. This role will design and implement programs that strengthen employee belonging, drive engagement, and support organizational values of diversity and inclusion.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Designs, develops and troubleshoots basic software programs for computer based systems.

A seasoned position requiring in-depth knowledge and experience in compute system technologies. Works independently under moderate supervision responsible for installing, configuring, troubleshooting and maintaining systems, infrastructure, middleware, and networking components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment. Creates and maintains technical reference documentation to support and train Information Technology (IT)...

- Need More Than 7 Years of experience in BPO Operations, customer service, People management. - Need more than 3 Years of team handling experience - Strong verbal communication and listening skills. - Demonstrates analytical skills. - Demonstrates problem solving skills. - Effective interpersonal skills. - Demonstrates written communication skills. - Promotes information sharing. - Excellent collaboration and team building skills. - Ability to lead/manage others. - Graduate

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

Designs, develops and troubleshoots software programs for computer based systems.

Responsible for independently providing strategic insight and decision support to enhance multiple aspects of business operations, including customer service delivery, expense controls, profitability, and overall performance. Works collaboratively with business units and internal team partners to identify critical information needs, advise on data availability, and create regular reports that empower business leaders to manage their responsibilities effectively. This role requires strong analytical and communication abilities to drive informed decision-making and strategic planning. The individual must possess the capability to work autonomously and make independent decisions.

Provides guidance and direction to Center of Excellence Analysts to ensure the best service experience for our internal customers. Responsible for oversight of day-to-day Analyst tasks, in addition to coaching team members. Participates in escalated problem resolution, exception approvals, and projects. Assists Manager with mentoring of each team member.

Leads enterprise agile teams by facilitating the agile process, ensuring agile teams are accountable for the success of their project or BAU work effort. Strive to keep the team productive, and take ownership of that productivity by building high performing teams. Has difficult conversations with team members who aren't performing. Looks to constantly improve team's process and motivate the team as much as possible to ensure they are delivering value. Provides visibility into a team's impediments, risks, and any other struggles so adjustments can be made at the program level in order to meet desired results.

Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and employee productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit(s) to identify, develop and implement strategies, learning programs and technologies to prepare employees to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

A subject matter expert and who has experience in installing, configuring, troubleshooting and maintaining systems, infrastructure and middleware components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment.  Mentors less experienced engineers on platform engineering infrastructure, processes and procedures. Ensures that appropriate training is developed and conducted to facilitate the transfer of knowledge.

We are looking for a senior Legal and Compliance Manager to drive regulatory compliance and strengthen governance across the organization. This role plays a critical part in interpreting and applying relevant Indian laws, implementing robust compliance programs, and partnering closely with cross functional teams to ensure Paychex upholds the highest ethical and regulatory standards.