In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

Responsible for developing, administering & facilitating strategic learning & development programs that drive new hire retention and employee productivity to meet business unit metrics, as well as company goals and objectives. Works as a strategic partner within the business unit(s) to identify, develop and implement strategies, learning programs and technologies to prepare employees to meet business unit metrics and growth strategies. Collaborates directly with leadership to ensure learning programs are applicable to the needs of internal/external clients. Measured results, inspection and ongoing development in role is required.

As a Quality Assurance Specialist III at Paychex India, you will serve as a senior expert in quality operations, driving continuous improvement across service lines and teams. You will lead critical quality initiatives, advanced analytics, cross-functional projects, and act as a subject matter resource for complex escalations. Your role is essential in mentoring team members, shaping quality standards, and partnering with operations to deliver industry-leading client experiences and process excellence.

Provides first-level support in multiple products or applications while exemplifying strong proficiency in customer service.

The Procurement/Supplier Relationship Manager is a contributor role responsible for managing sourcing, procurement, and supplier relationships to ensure timely and cost-effective acquisition of goods and services. This role focuses on building strong partnerships with suppliers, optimizing procurement processes, and supporting strategic sourcing initiatives to drive value and mitigate risk.

The Quality Assurance Specialist I plays a key role in ensuring high-quality service delivery for Paychex clients. The role involves monitoring client interactions, validating process adherence, analyzing trends, and supporting continuous improvement across service lines. This position requires strong attention to detail, analytical thinking, and a passion for driving service excellence.

Validates requirements, performs analysis and design for system improvements and new applications. Represents the department by leading work and providing guidance to others.

The Quality Assurance Specialist II is responsible for performing complex quality audits, identifying process gaps, analyzing error trends, and providing feedback to drive operational excellence. This role ensures accuracy, compliance, and service quality across payroll, HR, benefits, and insurance processes. The Specialist II also contributes to continuous improvement initiatives, coaching support, and cross-functional collaboration using structured quality frameworks.

Responsible for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to ensure frontline representatives deliver exceptional customer service.

A subject matter expert and who has experience in installing, configuring, troubleshooting and maintaining systems, infrastructure and middleware components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment.  Mentors less experienced engineers on platform engineering infrastructure, processes and procedures. Ensures that appropriate training is developed and conducted to facilitate the transfer of knowledge.

Managers the centralized administrative support teams, including audit, data entry, reception, general administrative, project, and other administrative teams whose duties range from general administrative assistance to providing support on client related activities. Actively participates in the creation and execution of administrative support operations and strategies in order to support innovation, continuous improvement and future growth of the company. Serve as a subject matter expert and key business partner to internal clients and key stakeholders on all administrative related matters and creates operational efficiencies in providing administrative support services across all areas of responsibility.

Designs, develops and troubleshoots software programs for computer based systems.

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

We are looking for a senior Legal and Compliance Manager to drive regulatory compliance and strengthen governance across the organization. This role plays a critical part in interpreting and applying relevant Indian laws, implementing robust compliance programs, and partnering closely with cross functional teams to ensure Paychex upholds the highest ethical and regulatory standards.  

A subject matter expert and who has experience in installing, configuring, troubleshooting and maintaining systems, infrastructure, middleware, and networking components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment. Mentors less experienced engineers on platform engineering infrastructure, processes and procedures. Ensures that appropriate training is...

Designs, develops and troubleshoots software programs for computer based systems.