Provides direction, guidance and development to a team of 1000+ India employees accountable SLA/KPI performance for the delivery of global shared services processes that supports multiple U.S. based market teams and business units. The senior leader will also ensure the quality, efficiency, effectiveness, retention, and compliance of the service delivery teams. Responsible for large-scale operational planning, managing people including multiple onsite leaders, service and operations, and partnering with director-level and executive colleagues to deliver and drive the global growth strategy. Candidates must be capable of analyzing complex internal and industry data to create data-driven strategies and processes to optimize profitability as well as client...

Designs, develops and troubleshoots basic software programs for computer based systems.

Designs, develops and troubleshoots basic software programs for computer based systems.

Designs, develops and troubleshoots basic software programs for computer based systems.

Under supervision, administers Benetrac's electronic data transfer processes which connects the clients private information to their various trading partners via BeneTrac's EDI tools.

Assists in the administration of Benetrac's electronic data transfer processes which connects the client's private information to their various trading partners via BeneTrac's EDI tools.

Designs, develops and troubleshoots basic software programs for computer based systems.

Provides first-level support in multiple products or applications while exemplifying strong proficiency in customer service.

Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed.

Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed.

Global Services Workforce Management Supervisor will directly supervise and oversee team in scheduling & forecasting, quality assurance, call routing, service level management, real time management and business continuity. Ensure consistency of processes, optimization of systems and achievement of performance metrics. This role will collaboratively work with stakeholders to ensure overall client experience is maintained and improved where needed.

Responsible for advising, designing, and developing content for strategic learning & development programs that drive employee retention and production, is aligned with business unit metrics as well as company goals and objectives. Works as a strategic partner with internal and external business units to identify learner approaches, development deliverables, delivery methods, content design and technologies to support growth strategies. Collaborates directly with L&D partners and key stakeholders to ensure learning programs are applicable to the needs of internal/external clients. Designs and develops interactive, learner-focused training that engages, motivates, and educates learners to deliver on measurable results.

Responsible for advising, designing, and developing content for strategic learning & development programs that drive employee retention and production, is aligned with business unit metrics as well as company goals and objectives. Works as a strategic partner with internal and external business units to identify learner approaches, development deliverables, delivery methods, content design and technologies to support growth strategies. Collaborates directly with L&D partners and key stakeholders to ensure learning programs are applicable to the needs of internal/external clients. Designs and develops interactive, learner-focused training that engages, motivates, and educates learners to deliver on measurable results.

Plans, monitors, and manages internal projects from initiation through completion. Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting, and people management. Ensures project results meet requirements regarding technical quality, reliability, schedule, and cost. Monitors performance and recommends schedule changes, cost adjustments, or resource additions. Requires in-depth knowledge and experience. Solves complex problems and takes a new perspective using existing solutions. Acts as a resource for colleagues with less experience.

Manages a team of Developers working in an Agile Development environment. Develops their staff to meet department strategic resource needs. Coordinates activities of multiple projects within Enterprise Development and participates as a servant leader to the agile development teams in the department.

Under general supervision, maintains the continuous resume flow for the recruiting and selection of highly qualified employees for assigned areas.

Role - Subject Matter Expert

Responsible for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to ensure frontline representatives deliver exceptional customer service.

Responsible for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to ensure frontline representatives deliver exceptional customer service.

Role - Subject Matter Expert