Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Responsible for strategic planning and execution of quality, training, communication, and partnership initiatives to effectively meet division and company client satisfaction and retention goals, and to retain qualified, satisfied employees. This position will partner closely with US counterparts and will help create and drive and unified quality program.

Oversees the development and administration of global quality programs to ensure consistency and drive employee performance and client satisfaction.

Identifies and drives action plans to increase operating efficiency, client retention and satisfaction.

Builds and maintains Knowledge repository and CRM system to ensure implementation and ongoing service

Authors department-wide communication on procedural changes, system releases, milestone achievements, and goal attainment.

Manages the delivery and efficacy of client training programs and communication to ensure efficiency and quality

Partners with Work Force Management (WFM) to forecast workload and manage productivity across the organization

Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately

Prepares and manages the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls

Manages monthly and ad hoc reporting to support tactical and strategic operations.

• Bachelor's Degree in
• 10+ years of experience in Management experience, or the equivalent combination of education and experience.


• Training, writing, and reporting experience.

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.


Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.