Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

A subject matter expert and who has experience in installing, configuring, troubleshooting and maintaining systems, infrastructure and middleware components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment.  Mentors less experienced engineers on platform engineering infrastructure, processes and procedures. Ensures that appropriate training is developed and conducted to facilitate the transfer of knowledge.

• Support of critical infrastructure services as well as applications and platform technologies that play a foundational role in the operations of Paychex’s information technology systems.
• An Architect level Engineer who demonstrates high skills and mastery of most or all the Platform Engineering core technologies.
• Provide technical support and act as an escalation point for complex troubleshooting for applications across environments, including high impact production issues.
• Responsible for installing, configuring, and maintaining operating systems, physical and virtual infrastructure and middleware components to fulfill business requirements.
• Provides advanced complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Will be proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability.
• Utilize the latest technologies from leading companies such as HPE, Infinidat, Microsoft, Oracle, Red Hat along with open-source innovations critical for delivering our IT services.
• Creating/develop automation using scripting languages (Bash, Powershell) and programming languages (Python) to enhance system functionality and advance our self-service, automation, and orchestration capabilities.
• SME in troubleshooting skills across Windows and Linux 
• Knows how platform engineering enterprise applications and infrastructure support Paychex business processes, understands the scope of the platform engineering service catalog and can escalate service requests both internally and with external vendors to meet SLAs.
• Identify the operational issues and develop effective, long-term solutions aimed at resolving these issues as well as address complex incidents to ensure sustainability and efficiency in our operations.
• Build and maintain strong relationships with vendors. Work with them independently to identify and solve complex problems related to vendor performance.
• Mentor junior members on advanced implementations and technologies.

• Education level: master’s degree or bachelor’s degree in computer science or related field.
• Experience: 10+ years of relevant experience.
• English proficiency: Effectively communicate with the team, partners, and leaders including both verbal and written methods.
• Must have exposure on technologies like Git, Artifactory, ServerSpec, Foreman, Puppet and Ansible to achieve our organizations 'as code' goals and objectives
• Must have exposure to latest technologies from Cisco, Dell/EMC, Docker, VMware, Red Hat (OpenShift) and Microsoft (Hyper-V)

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.