Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

A seasoned position requiring in-depth knowledge and experience in compute system technologies. Works independently and responsible for installing, configuring, troubleshooting and maintaining systems, infrastructure, middleware, and networking components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment. This position will expose the candidate to all server based operating systems (Linux, Windows) at Paychex and will require the development of skills to support, administer, and engineer cross-platform OS solutions.

• Responsible for troubleshooting, installing, configuring, and maintaining operating systems, physical and virtual infrastructure, middleware, and networking components to fulfill business requirements.
• Provides complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Will be proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability.
• Performs complex application and storage system upgrades (hardware/software)
• Embrace Continuous Delivery principles such as Version Control, Continuous Integration, and Testing (smoke, sanity, regression), using tools like Git, Artifactory, Puppet, and Ansible to deliver robust IT solutions.
• Creating/developing automation using scripting languages (Bash, Powershell) and programming languages (Python) to enhance system functionality and advance our self-service, automation, and orchestration capabilities.
• Utilize the latest technologies from leading companies such as Arista, F5, HPE, Infinidat, Microsoft, Oracle, Red Hat, along with open-source innovations critical for delivering our IT services.
• Demonstrate expert troubleshooting skills across Windows, Linux and Networking devices. Actively engage with your colleagues to tackle challenges and issues, taking initiative to identify options and to achieve objectives, often using data-driven insights.
• Participate in the root cause analysis, document the key outcomes, and transfer the discoveries and findings to the functional teams.
• Identify the operational issues and develop effective, long-term solutions aimed at resolving these issues as well as address complex incidents to ensure sustainability and efficiency in our operations.
• Work with vendors independently to identify and address issues, ensuring timely resolution.
• Mentors the team on implementations requiring a bigger picture view and facilitates cross training sessions for more junior members of the team.

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.


Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.