Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

A subject matter expert and who has experience in installing, configuring, troubleshooting and maintaining systems, infrastructure, middleware, and networking components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment. Mentors less experienced engineers on platform engineering infrastructure, processes and procedures. Ensures that appropriate training is developed and conducted to facilitate the transfer of knowledge.

• Responsible for troubleshooting, installing, configuring, and maintaining operating systems, physical and virtual infrastructure, middleware, and networking components to fulfill business requirements.
• Provides complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Will be proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability.
• An Architect level Engineer who demonstrates high skills and mastery of most or all the Platform Engineering core technologies.
• Provides technical design, development, implementation and support for network engineering projects and operational functions in order to meet Paychex business requirements on time and in a quality manner.
• Performs complex application and storage system upgrades (hardware/software)
• Embrace Continuous Delivery principles such as Version Control, Continuous Integration, and Testing (smoke, sanity, regression), using tools like Git, Artifactory, Puppet, and Ansible to deliver robust IT solutions.
• Creating/developing automation using scripting languages (Bash, Powershell) and programming languages (Python) to enhance system functionality and advance our self-service, automation, and orchestration capabilities.
• Utilize the latest technologies from leading companies such as Arista, Cisco, Juniper, F5, HPE, Infinidat, Microsoft, Oracle, Red Hat, along with open-source innovations critical for delivering our IT services.
• SME in troubleshooting skills across Windows, Linux and Networking devices.
• Participate in the root cause analysis, document the key outcomes, and transfer the discoveries and findings to the functional teams.
• Identify the operational issues and develop effective, long-term solutions aimed at resolving these issues as well as address complex incidents to ensure sustainability and efficiency in our operations.
• Build and maintain strong relationships with vendors. Work with them independently to identify and solve complex problems related to vendor performance.
• Mentors the team on implementations requiring a bigger picture view and facilitates cross training sessions for more junior members of the team.

• Bachelor's Degree - Required
• 8 - 12 years of experience in Building and supporting enterprise network environments.
• Must be experienced with MPLS, BGP, OSPF and large L2/L3 switching environments. Must have troubleshooting experience in an MPLS, WAN, LAN and Wi-Fi environments. Experience with various storage platforms such as SAN and NAS is a plus
• Experience with Python, Ansible, Terraform, or Bash for network automation
• CCIE or CCNP certification is preferred
• English proficiency: Effectively communicate with the team, partners, and leaders including both verbal and written methods.

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.


Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.