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The Operations Manager is a strategic and dynamic leader responsible for overseeing the operations of a large department to ensure efficiency, productivity, and alignment with organizational objectives. This role requires managing over 100 frontline employees and directly supervising a team of 3 to 4 Direct reports and Process Leads. With a focus on operational excellence, team development, and strategic alignment, the Operations Manager drives initiatives that promote growth, enhance performance, and foster a collaborative, high-performing team culture.

Leadership and Team Management:
• Directly manage and support 3 to 4 Direct reports and Process Leads while overseeing 100+ frontline employees.
• Foster a positive, collaborative, and innovative work environment to encourage high engagement and performance.
• Lead recruitment, training, and mentorship efforts to build a high-performing team.
• Conduct performance evaluations, provide actionable feedback, and set professional development goals.
• Oversee workload management, resource allocation, and team structures to meet demand and prevent burnout.

Operational Strategy and Efficiency:
• Develop and implement operational strategies that align with the company’s vision and goals.
• Define performance goals and create actionable plans to enhance efficiency and cost-effectiveness.
• Enforce Standard Operating Procedures (SOPs) and continuously optimize workflows for peak performance.
• Identify opportunities to streamline processes, reduce waste, and improve productivity.

Performance Monitoring and Decision-Making:
• Track and analyze Key Performance Indicators (KPIs) and operational metrics to assess performance.
• Leverage data analytics to drive informed, strategic decisions and recommendations for improvement.
• Provide senior leadership with insights and reports on operational achievements and areas for development.

Collaboration and Stakeholder Engagement:
• Act as a liaison between departments to foster alignment and operational efficiency.
• Build and maintain positive relationships with clients, stakeholders, and senior leadership.
• Collaborate with leadership to establish priorities, allocate resources, and align initiatives with broader business objectives.

Risk and Change Management:
• Identify operational risks and develop mitigation strategies to ensure business continuity.
• Lead change management efforts, ensuring smooth transitions through effective communication, training, and support.
• Address resistance to change by fostering understanding and collaboration among team members.
• Uphold and enforce safety protocols to protect team members and company assets, conducting regular audits to address potential issues proactively.

• Bachelor’s degree in business administration, Operations Management, or a related field - Required
  Master’s Degree - Preferred
• 12 to 15 years of experience years of experience in operations management, with proven expertise in leading large teams and supervising multiple leaders-Required
• 5+ years of relevant experience in a manager role-Required

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.