To provide business decision support and strategic insight to advance overall operations including customer service delivery, expense controls, profitability, and overall performance. Responsibilities include working closely with business unit and internal team partners to define critical information needs, provide guidance regarding availability of data, and generate reoccurring reports to allow business leaders to effectively manage their areas of responsibility.

Prepares and distributes reoccurring operational reports to management to evaluate performance. Works with various corporate departments to obtain and monitor accuracy of data. Makes recommendations so that data may be presented in a more useful manner.

Conduct regular and ad-hoc analyses for tactical daily operations, as well as for key project initiatives and strategies. This requires identifying and understanding key issues, strong analytical thinking, the ability to conduct quantitative analysis and develop conclusions based on analysis/research.

Maintain reports, dashboards, and key indicators used by the leadership team to track key metrics including but not limited to client survey data, client loss analyses, and operations processing. Data is used by the leadership team to understand the state of the business and for ongoing decision making.

Possesses knowledge of the business and business processes, and develops collaborative working relationships with all business partners to ensure a high level of utilization of team services for departmental needs.

1st level troubleshooting for questions/research for issues related to a report or reporting process.

• Bachelor's Degree - Required
• 2 years of experience in Technical experience with data and reporting concept/tools and proven capability to problem-solve using quantitative and analytical skills.
• Quickly troublseshoots and resolves problems.


• Possesses strong technical aptitude.


• Demonstrates written communication skills.