Responsible for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to ensure frontline representatives deliver exceptional customer service.

Leads multiple processes/functions within Global Service operations. Provides leadership, coordination, direction, and oversight of Global Services. Accountable for operating budget, employee retention, and day-to-day operations, including SLA/KPI performance. Accountable for providing strategic direction and prioritization for activities being performed by Global Services to ensure that objectives are consistent with those for the Field Services organization. Partners with Senior Service Managers, Regional Managers, Directors and other key stakeholders to identify key service support needs and implement support strategies that drive innovation, continuous improvement and future growth of the company.

To provide business decision support and strategic insight to advance overall operations including customer service delivery, expense controls, profitability, and overall performance. Responsibilities include working closely with business unit and internal team partners to define critical information needs, provide guidance regarding availability of data, and generate reoccurring reports to allow business leaders to effectively manage their areas of responsibility.

Is a Subject Matter Expert for Data Audit and Data Entry across teams.   Can mentor and assist with ramp up of new team members.  Ensures quality and reduces costs by focused data entry tasks for simple employee maintenance, Direct Deposit Data Entry and special projects.  Provides clear and specific feedback to Payroll Specialists for any request issues or compliance failures.  Responsible for following up on findings to ensure that Data Entry issues are remediated once found.

Is a Subject Matter Expert for Data Audit and Data Entry across teams.   Can mentor and assist with ramp up of new team members.  Ensures quality and reduces costs by focused data entry tasks for simple employee maintenance, Direct Deposit Data Entry and special projects.  Provides clear and specific feedback to Payroll Specialists for any request issues or compliance failures.  Responsible for following up on findings to ensure that Data Entry issues are remediated once found.

Under general supervision, maintains the continuous resume flow for the recruiting and selection of highly qualified employees for assigned areas.

Leads cross functional, company-wide, and business unit specific process improvement initiatives. Produces expected results by increasing efficiencies and reducing waste within the organization using Lean Six Sigma, Project Management, Business Analysis, and change management disciplines.

At Paychex, our cloud-based infrastructure solutions continue to grow and modernize as we expand our hybrid on-premises and cloud footprint. Candidates will be responsible for troubleshooting, building, configuring, and maintaining cloud technologies and platforms for all major cloud providers. They will create, maintain, and provide a cloud infrastructure framework inheriting business and operational standards, provide technical support during critical and non-critical business hours, and proactively identify and automate resolution to availability and performance failures throughout the environments. This position will expose the candidate to all server based operating systems (Linux, Windows) and cloud platforms including AWS, Azure, and GCP. It will require the development of skills to support, administer, and engineer hybrid on-premises datacenter and cloud solutions. The candidate will be exposed to Continuous Delivery concepts such as Version Control, Continuous Integration, Testing (smoke, sanity, regression), Automation, DevOps pipelines, and Orchestration to deliver and support IT applications at Paychex. Automation technologies including Jenkins, Terraform, Puppet, Ansible, Git, Artifactory, and many more are the means to achieve cloud platform's goals and objectives. Scripting languages (Bash, Powershell, Ruby, Python) are leveraged to extend features/functionality within our current toolsets and further our "as a service" capabilities. The candidate will leverage the latest technologies that Microsoft, Amazon, and Google offer that are critical to delivering Paychex's IT cloud infrastructure services. Candidates will participate in the control and maintenance of Paychex's critical certificate and PKI management platforms. The candidate will partner and collaborate with all facets of Paychex IT including Infrastructure, Security, Networking, Software Developers and Testers, Build and Release Engineers, Solution Leads, Scrum Masters, and many more.

A PKI Engineer II possesses a deeper understanding of PKI systems and takes on more complex responsibilities. Actively participates in the design and deployment of PKI infrastructure using Venafi. Performs advanced configuration tasks, resolves complex PKI-related issues, and conducts in-depth security audits and vulnerability assessments. Collaborates with cross-functional teams to ensure seamless integration of PKI systems and provide guidance to Level I Engineers.

Managers the centralized administrative support teams, including audit, data entry, reception, general administrative, project, and other administrative teams whose duties range from general administrative assistance to providing support on client related activities. Actively participates in the creation and execution of administrative support operations and strategies in order to support innovation, continuous improvement and future growth of the company. Serve as a subject matter expert and key business partner to internal clients and key stakeholders on all administrative related matters and creates operational efficiencies in providing administrative support services across all areas of responsibility.