Supports Paychex field and corporate personnel by fulfilling employee desktop service requests, either through the Enterprise support repair or request processes. This may include hands-on or remote repair of computers, installation of software, data recovery and restoration, and/or recertification of used equipment.

In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.

The Managed File Transfer (MFT) team is responsible for providing centralization and visibility into the secure movement of information between Paychex, its Partners and its Clients. In this technical role, the Managed File Transfer Engineer I works in a complex Business to Business (B2B) / Managed File Transfer (MFT) environment. Responsible for the configuration, management and support of all electronic transmissions, ensuring transmissions are built to established standards and business SLA's are met efficiently, accurately and within appropriate deadlines.

Designs, develops and troubleshoots software programs for computer based systems.

Seeking a dynamic and experienced "Director Global Service Delivery & Excellence to lead our India-based service delivery teams within the Global Capability Center (GCC). This is ideal for a seasoned leader with a strong background in global service operations and a passion for building high-performing teams in a dynamic international environment. The role will oversee a workforce of 1,000+ professionals delivering critical operational support to business units and market teams.

Partner with client team to develop/deploy innovative solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency.

The role requires to manage daily operations within the Invoice Processing, Vendor Master, and Travel & Expense (T&E) functions in our Finance Shared Services center. The ideal candidate will have strong hands-on experience in Oracle Financials, a sound understanding of P2P processes, and demonstrated leadership in managing a team to meet SLAs, ensure compliance, and drive process excellence.

The roles is to manage end-to-end global vendor onboarding and master data maintenance and Travel & Expense Processing to manage employee expense claims and reimbursements using Oracle Financials. Operating within a Finance Shared Services environment, this role plays a key part in ensuring clean, compliant, and standardized vendor data to support seamless global Procure-to-Pay operation and ensures compliance with corporate travel policies, supports timely reimbursement, and provides operational support for global employee travel & expense activities.

Responsible for strategic planning and execution of quality, training, communication, and partnership initiatives to effectively meet division and company client satisfaction and retention goals, and to retain qualified, satisfied employees. This position will partner closely with US counterparts and will help create and drive and unified quality program.

A seasoned position requiring in-depth knowledge and experience in compute system technologies. Works independently under moderate supervision responsible for installing, configuring, troubleshooting and maintaining systems, infrastructure, middleware, and networking components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment. Creates and maintains technical reference documentation to support and train Information Technology (IT)...

- Need More Than 7 Years of experience in BPO Operations, customer service, People management. - Need more than 3 Years of team handling experience - Strong verbal communication and listening skills. - Demonstrates analytical skills. - Demonstrates problem solving skills. - Effective interpersonal skills. - Demonstrates written communication skills. - Promotes information sharing. - Excellent collaboration and team building skills. - Ability to lead/manage others. - Graduate

Designs, develops and troubleshoots software programs for computer based systems.

Provides first-level support in multiple products or applications while exemplifying strong proficiency in customer service.

We are looking for a senior Legal and Compliance Manager to drive regulatory compliance and strengthen governance across the organization. This role plays a critical part in interpreting and applying relevant Indian laws, implementing robust compliance programs, and partnering closely with cross functional teams to ensure Paychex upholds the highest ethical and regulatory standards.  

Designs, develops and troubleshoots software programs for computer based systems.