Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Provides guidance and direction to Center of Excellence Analysts to ensure the best service experience for our internal customers. Responsible for oversight of day-to-day Analyst tasks, in addition to coaching team members. Participates in escalated problem resolution, exception approvals, and projects. Assists Manager with mentoring of each team member.

• Mentors analysts and conducts trainings as needed to ensure they have required knowledge to perform their duties effectively.
• Establish and inspect standard operating procedures and curriculum for teams’ responsibilities that supports a best in class organizational expectation.
• Leads task prioritization and establishes both internal and external (customers) communication pathways to provide status updates.
• Provides technical expertise to solve problems, and establishes quality control standards to ensure accuracy and integrity of work.
• Participates in projects and departmental initiatives as needed to ensure continual product (reports) and process improvement.
• Provides reporting to department Managers & serves as key connection point between the analysts and leadership.

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.


Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.